Forever Direct is the regional distribution center of Forever Living Products and is responsible for the distribution of parcels and orders to more than 100 countries in Europe, the Middle East and Africa. In addition to bulk replenishment to local warehouses, we ship thousands of parcels to our FBOs (Forever Business Owners) via direct order processing. This state-of-the-art distribution center opened its doors in 2013. Yet, with all the advancements and continuing commitment to using the latest, environmentally-conscious technology, there’s one factor that really sets Forever Direct apart: the people. Our colleagues personally ensure that each parcel contains the right products and is properly packed and distributed. More than 300 colleagues, including 100 social employment colleagues, work every day to make each parcel a masterpiece.
We strive for a unique customer experience, in other words service excellence. We are convinced that we are successful when we turn our customers into ambassadors. By empathizing, thinking and moving along with our customers.
How do we want our customers to experience us?
We are reliable and accessible; we are close, personal and attentive. We know our customer, find solutions together and are able to surprise our customer every now and then
How do we realize that: SMILE
With SMILE we work together in an open manner, we take responsibility and we realize that our customers feel recognized in a way that exceeds their expectations.
Our special colleagues
Integration is in our DNA. More than 100 social employment colleagues work daily with conviction and cheerfulness to guarantee the quality of our products. Making everyone feel part of our company is our principle. It is therefore important that our special colleagues belong and are appreciated. This means as much to them as it does to us.